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Houston Public Schools
WebMail Login
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SYSTEM
ALERTS
Systems
online.
Please review the FAQ's below for current issues with content or logins
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Below is listed
fixes for common issues. Please read the list to see if your issues may
already have fixes
Last
year's logins are no longer valid. Please
refer to your information packet from the MCoOL office with your
current username and password. Passwords are CASE SENSITIVE.
example: John Doe's account may be jdoe5 with the password of
Super43duper <- note the capital S
If
you are having issues with the discussion board, please go to HTTP://www.java.com and update your
java
Additionally, go to HTTP://www.adobe.com/shockwave/welcome
and update your Shockwave and Flash players.
If you are having issues with Elluminate not loading, please refer to
this document http://wm.mcool.org:5501/faq/Elluminate%20will%20not%20load.doc
If you are having issues with Submitting
files in Blackboard, please refer to this document http://wm.mcool.org:5501/faq/Please%20enter%20a%20valid%20file.doc
Viruses???
Can't get on the internet? If your system is running Windows XP, do the
following:
Download this file from a working computer to a USB flash drive
http://wm.mcool.org:5501/virus/tools.zip
extract the files
boot the infected computer in <<SAFE MODE>> ( F8 after the
HP or manufacturer logo disappears and select safe mode)
Run mbam-setup.exe, follow the prompts, exit the program
Run mbam-rules.exe, follow the prompts, exit the installer (updates the
installation database)
start- all programs- malwarebytes antimalware - do full scan, then
repair the items found.. the PC reboots.....
run combofix.exe <<<FOLLOW ALL THE PROMPTS>>> read..
and do what it says.. If you don't, it can corrupt your PC. BE PATIENT.
pc reboots again after combofix... if the internet STILL doesn't work,
run winsockxpfix (again, PC reboots)
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